If you receive a defective item, please email us or contact our customer support number for assistance at: Info@oxaa.com. We will take care of the return shipping expenses.

We offer Standard (3-9 Business Days) and Expedited (1 Business Day) shipping. If your order is placed prior to 2:00pm EST, we will ship your order within the same day. Otherwise, we will ship on the following business day. The amount of time it actually takes for your order to reach its destination depends on your shipping method and courier delivery standards. Example: If your order is placed on Monday at 11:00am, and you chose Expedited, you should expect to receive your order between Wednesday and Friday (end of day).

Please be aware that the shipping times provided are estimates given to us by our shipping partners. Oxaa is not responsible for any delays caused by the shipping carriers. 

Please double-check your shipping details before submitting your order. We ship based on the information provided, and any returned shipments will incur additional costs at the buyer’s expense.

Yes we do. We ship across North America with the exception of Puerto Rico, Hawaii, and Alaska.

We ship with FedEx, Canada Post and UPS, depending on your location and shipping method selected.

*Please note that purchases over $100 CAD require a Signature upon Delivery.

We offer a 30 day return policy from the date of purchase. To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. Oxaa reserves the right to inspect any item before approving a refund.

At Oxaa we offer a 1 year warranty on all our Items. Items found to be defective will either be repaired or replaced. This warranty applies to product defects and failures only. Under no circumstances will liquid or physical damage be covered by warranty.

We do not offer Extended Warranty.

We do not price match.

Oxaa operates exclusively online to provide you with the best possible prices and convenience.

Open box items are products that have been displayed in-store, tested by store associates, or returned within 15 days due to buyer’s remorse. At Oxaa, each open box item undergoes rigorous testing to ensure it meets our quality standards. All open box items come with a 90-day guarantee of which physical conditions may vary.

You can change your order within 24 hours of placing it. Contact customer service to request changes. After 24 hours, modifications may not be possible due to processing.

If your order is lost or stolen, contact us immediately. We will investigate and offer a solution. In most cases, we provide a replacement or refund.

Hours of Operation
Mon–Fri: 9 AM – 6 PM

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